In this guide, you’ll discover how to write a receptionist CV. You’ll learn how to showcase your customer service skills, administrative abilities, and a confident approach to managing busy reception environments.

Explore practical writing tips, UK-specific receptionist CV examples, and expert advice to help you create a document that makes employers want to meet you.

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    Receptionist CV example 

    Receptionist CV samples

    Jeannette Marsh

    14B Crown Way
    Rochdale, M2 4WU
    07912345678
    j.marsh@example.co.uk

    PROFESSIONAL SUMMARY

    Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings eight years of experience managing fast-paced, front desk operations. Strong planning, problem solving, and communication skills.

    SKILLS

    • Multitasking and prioritisation
    • Professional and smart presentation
    • Shipping and receiving
    • Correspondence distribution
    • Inventory management
    • Multi-line telephone systems
    • Personable and outgoing
    • Security awareness
    • Travel planning
    • Verbal and written
    • Communication

    WORK HISTORY

    07/2019 – CURRENT
    Piccadilly One Office Space | Manchester
    RECEPTIONIST

    • Corresponded with more than 100 clients via email, telephone, or post.
    • Compiled and produced documents and reports and filed, copied, or faxed required papers to appropriate parties.
    • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

    04/2016 – 06/2019
    Jenson and Sons Warehouse Salford
    RECEPTIONIST

    • Oversaw inventory activities including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
    • Reduced overall costs by 7.5% year on year.
    • Greeted customers and visitors in person and via telephone calls.

    08/2013 – 04/2016
    BBC Radio Studios Stockport
    RECEPTIONIST

    Suzanne Torch
    Receptionist
    London, UK
    07393 384799
    suzanne.torch@gmail.com
    linkedin.com/in/suzannetorch

    Personal Profile

    Professional and customer-focused Receptionist with over 5 years of experience managing front-of-house operations in fast-paced office environments. Proven ability to handle 80+ daily visitor interactions, manage high-volume calls with 95% first-contact resolution, and support administrative processes that improve office efficiency. Highly organised, approachable, and confident in representing organisations as the first point of contact. Seeking to contribute to a positive and efficient front-of-house experience at Lylo Corp.

    Work Experience

    Senior Receptionist

    Westbridge Consulting Ltd, London
    March 2023–Present

    • Manage front-desk operations for a corporate office of 60+ employees, welcoming an average of 100 visitors per week.
    • Handle a multi-line phone system processing 70–90 calls per day, ensuring accurate message-taking and prompt call routing.
    • Coordinate meeting room bookings and visitor access, reducing scheduling conflicts by 30% through improved diary management.
    • Maintain visitor logs, security procedures, and health & safety compliance with 100% audit success.
    • Support administrative teams with document preparation, courier arrangements, and data entry during peak periods.
    • Trained 3 new reception staff, improving service consistency and front-desk coverage.

    Receptionist

    Harper & Co Services, London
    July 2020 – March 2023

    • Acted as the first point of contact for clients, suppliers, and staff in a busy office environment.
    • Managed incoming calls, emails, and posts, ensuring same-day responses to routine enquiries.
    • Maintained reception area presentation and stock levels, improving visitor satisfaction scores in internal feedback surveys.
    • Assisted with meeting preparation, including room setup, refreshments, and documentation.
    • Provided general administrative support, including filing, scanning, and updating internal databases, improving document retrieval time by 20%.

    Education

    Level 3 Diploma in Business Administration
    City of London College
    September 2013–July 2015

    • Key subjects included: Office administration, customer service, business communication, and workplace organisation

    Key Skills

    • Front-of-house & reception management: managing daily reception operations, welcoming visitors, handling enquiries professionally, and ensuring a positive first impression for clients and stakeholders.
    • Customer service & communication: delivering polite, confident, and professional service in person, by phone, and via email, while resolving enquiries efficiently and maintaining strong relationships.
    • Call handling & switchboard management: managing high-volume, multi-line telephone systems, accurately transferring calls, taking messages, and prioritising urgent communications.
    • Diary, meeting room & visitor coordination: scheduling meetings, managing room bookings, preparing spaces for visitors, and ensuring smooth daily operations.
    • Administrative support: assisting with document preparation, data entry, filing, scanning, and general office support to aid wider team efficiency.
    • Time management & multitasking: prioritising multiple tasks simultaneously, remaining calm under pressure, and meeting deadlines in fast-paced environments.
    • Attention to detail & confidentiality: maintaining accurate records, handling sensitive information responsibly, and adhering to data protection and company policies.
    • IT & office systems: confident use of Microsoft Office (Word, Excel, Outlook) for correspondence, scheduling, record keeping, and email coordination.

    Courses

    • Front Desk & Reception Skills Training, 2020
    • Customer Service Excellence Course, 2019

    Certifications

    • Data Protection & GDPR Awareness Certification, 2021
    • Health & Safety in the Workplace (Level 2), 2022

    Languages

    • English – Native
    • Spanish – Fluent
    • French – Conversational

    Receptionist CV templates

    Creating an ideal receptionist CV begins with selecting the appropriate layout. A good CV template simplifies highlighting your achievements, background, and administrative skills to potential employers. Our receptionist CV templates are designed to pass ATS scans, remain clear and professional, and maximise effectiveness.

    What’s the best format for a receptionist CV?

    As the first point of contact for a business, receptionists should appear organised and efficient, and your CV ought to reflect this. A clear structure, an easy-to-read layout, and well-presented content help employers quickly recognise your suitability for the role.

    There are several CV formats available, but for receptionist positions, two formats are the most effective.

    • Reverse-chronological CV format is preferred for reception and front-desk roles, listing work experience from most recent to oldest. It helps employers quickly see your career progression, which is ideal if you have experience in reception, customer service, or administrative roles.
    • Skills-based CV highlights abilities over employment history, ideal for newcomers or career switchers. Highlighting skills such as communication, organisation, multitasking, and customer service demonstrates potential for a front-of-house role, even without extensive experience.

    Both formats can be highly effective when tailored correctly. The key is choosing the one that best showcases your strengths and aligns with your level of experience in receptionist or administrative positions.

    How to write a receptionist CV

    Once you’ve chosen a good CV template and figured out the CV format, it’s time to start writing. Below you’ll find a step-by-step guide on how to write a CV for a receptionist:

    Include contact details in your receptionist CV

    Before a recruiter reads a single word about your experience, they need to know who you are and how to reach you. Surprisingly, outdated or missing contact details are one of the most common CV mistakes – and they can cost candidates interviews.

    Place your contact information prominently at the top of your receptionist CV and ensure it’s accurate and professional.

    Here’s what to include:

    • Your full name
    • Target job title (e.g. Receptionist or Front Desk Administrator)
    • Your location (city or region)
    • Reliable phone number
    • Professional email address
    • LinkedIn profile link

    To improve readability, this section can be slightly larger or visually separated from the rest of the CV. Always proofread carefully before submitting to avoid missed calls or emails.

    Receptionist CV example: header

    Suzanne Torch
    Receptionist
    London, UK
    Phone: 07393 384799
    suzanne.torch@gmail.com
    linkedin.com/in/suzannetorch

    Start your receptionist CV with a compelling personal statement

    As a receptionist, you surely know the value of the first impression. That’s why your personal statement should be perfect. In a few lines, showcase your professionalism, communication skills, and ability to make a positive impact at first sight. 

    Here’s how to create a personal statement for a receptionist CV:

    • Start with an eye-catching action verb and a job title.
    • Refer to the main job requirements listed in the description and incorporate a few of them into your statement. 
    • Include at least one impressive achievement.
    • Mention the company name to make it more personalised.
    • Keep it brief. Aim for 3 to 4 sentences.

    Receptionist CV personal profile example

    Professional and customer-focused Receptionist with over 5 years of experience managing front-of-house operations in fast-paced office environments. Proven ability to handle 80+ daily visitor interactions, manage high-volume calls with 95% first-contact resolution, and support administrative processes that improve office efficiency. Highly organised, approachable, and confident in representing organisations as the first point of contact. Seeking to contribute to a positive and efficient front-of-house experience at Lylo Corp.

    Build a compelling work experience section for a receptionist CV

    For receptionist roles, work experience is especially important. Employers want to see evidence that you can manage visitors, handle calls professionally, and keep daily operations running smoothly.

    • Clearly list your job title, employer, location, and dates of employment.
    • Use up to six bullet points per job entry to describe key achievements.
    • Show impact where possible by including measurable results, e.g. number of calls handled, appointments scheduled, or systems managed.
    • Demonstrate variety by highlighting different responsibilities across roles, such as visitor coordination, diary management, email handling, or document preparation.

    Only include roles that are relevant or showcase transferable skills such as customer service, organisation, or communication. Older or unrelated positions can be omitted if they do not strengthen your application.

    Receptionist CV example: work experience section

    Senior Receptionist

    Westbridge Consulting Ltd, London
    March 2023–Present

    • Manage front-desk operations for a corporate office of 60+ employees, welcoming an average of 100 visitors per week.
    • Handle a multi-line phone system processing 70–90 calls per day, ensuring accurate message-taking and prompt call routing.
    • Coordinate meeting room bookings and visitor access, reducing scheduling conflicts by 30% through improved diary management.
    • Maintain visitor logs, security procedures, and health & safety compliance with 100% audit success.
    • Support administrative teams with document preparation, courier arrangements, and data entry during peak periods.
    • Trained 3 new reception staff, improving service consistency and front-desk coverage.

    Present your education clearly on a receptionist CV

    Your education section can support practical experience by showing a relevant background and useful abilities. While many receptionist roles don’t require advanced qualifications, employers still value clear evidence of relevant training.

    Here’s what to include:

    • Name of the school, college, or training provider
    • Dates of attendance
    • Subjects studied, where relevant
    • Qualification level (GCSEs, diploma, degree)
    • Grades or results, if they are impressive.

    Additional courses or certifications, such as customer service training, office administration courses, or IT qualifications, can help your CV stand out, especially if you’re early in your career.

    Receptionist CV example: education section

    Level 3 Diploma in Business Administration
    City of London College
    September 2013–July 2015

    • Key subjects included: Office administration, customer service, business communication, and workplace organisation

    Show your receptionist skills the right way

    A strong skills section is always essential. Not only does it show your potential employer what you’re capable of, but it is also crucial for passing through Applicant Tracking Systems (ATS), which filter CVs based on keywords. To create a balanced receptionist CV, include a combination of hard skills and soft skills that show you can manage tasks while delivering excellent customer service.

    Hard skills demonstrate your ability to perform the duties of a reception role efficiently and accurately. They can include:

    • Front desk management
    • Telephone handling
    • Appointment scheduling
    • Administrative support
    • IT & booking systems

    Soft skills reflect how you interact with others and maintain professionalism in a customer-facing role. They can include:

    Strengthen your receptionist CV with additional sections

    Beyond the core sections, optional additions can help demonstrate your professionalism, initiative, and well-rounded experience. These extras can be particularly useful in competitive receptionist roles.

    Optional sections include:

    • Certifications and training: List relevant customer service courses, health and safety training, data protection, first aid, or software certifications.
    • Achievements and recognition: Include positive feedback, performance awards, or commendations for professionalism or efficiency.
    • Language proficiency: Add languages you speak, since they are especially valuable in public-facing roles.
    • Projects or improvements: Mention contributions to improving front desk processes, visitor systems, or appointment scheduling
    • Volunteer experience: Recruiters value volunteer experience, so it’s always welcome to list administrative support roles in charities, schools, or community organisations.
    • Hobbies and interests: Only include hobbies that reinforce transferable skills, such as event coordination or community involvement

    Remember: Each section of your receptionist CV template should add value and support your suitability for a receptionist position.

    Format your receptionist CV for clarity and professionalism

    Presentation matters not only in your day-to-day role, but also in your CV. A clean, well-organised layout reflects the same attention to detail employers expect at the front desk.

    Follow these formatting tips:

    • Keep the length of your CV for receptionists to 1–2 pages, depending on your experience level.
    • Use a simple, professional CV font such as Arial, Calibri, or Garamond.
    • Set body text between 10–12pt, with larger headings for a clear structure.
    • Use spacing and margins to avoid overcrowding the page
    • Clearly label each section so recruiters can scan quickly
    • Save your CV as a PDF and use a professional file name, such as
      Suzanne Torch Receptionist CV.pdf

    A polished layout reinforces your organisational skills and helps your CV make a strong first impression. And that’s exactly what a great receptionist does every day!

    Top dos and don’ts for a receptionist CV

    Make sure your receptionist CV does its job well. Here’s a quick recap on how to do it right:

    DO
    Do tailor your CV to the job you’re after

    Personal statement, skills section, and work experience must align with the specific demands of the job and the organisation you are applying to.

    Do include action verbs and outcomes

    Boost the readability of your document and make it stand out by incorporating some powerful words.

    Do include relevant metrics

    Showcasing your achievements with numbers adds weight to your experience and proves your effectiveness in past roles.

    Do format your CV the right way

    Make a great first impression by delivering a document that’s easy to read.

    DON’T
    Don’t overcomplicate your CV

    Keep your CV clean, concise, and easy to read. Avoid overloading it with irrelevant details or unnecessary jargon.

    Don’t mention what’s irrelevant

    Make your receptionist CV powerful by including only things that will show your potential employer

    Don’t be vague or generic

    Adding quantifiable achievements and action words will help your CV stand out from the rest, while creating a great first impression.

    Don’t forget to check for errors

    Typos or grammatical mistakes can give the wrong impression. Always proofread your CV multiple times before sending it.

    Your receptionist CV questions answered

    How can I tailor my CV for different receptionist roles?

    To tailor your CV, focus on highlighting skills and experiences that match the specific responsibilities of each job. For example, if the role involves heavy data entry, emphasise your attention to detail and proficiency with spreadsheet software. If it’s more about office management, highlight your project coordination and organisational skills.

    How do I showcase my multitasking abilities on a receptionist CV?

    Receptionists often juggle multiple tasks at once, so it’s important to highlight your ability to manage competing priorities. In your CV, mention specific situations where you successfully managed phone calls, scheduled appointments, and handled administrative tasks simultaneously. Use examples like, “Managed a busy front desk while responding to an average of 50 calls daily”.

    Should I include my experience with virtual receptionist tools?

    If you’ve used virtual receptionist tools or cloud-based scheduling systems, definitely include them on your CV. Employers appreciate candidates who are familiar with the latest technologies, as these tools help improve efficiency and reduce overhead. Mention any tools you’ve used, such as Zoom, Google Meet, or scheduling platforms like Calendly, and how they contributed to the smooth running of the office.

    Should I include personal interests or hobbies on my receptionist CV?

    Including personal interests or hobbies on your CV is generally not necessary, but it can be helpful if you have limited work experience or your CV lacks sufficient content. If you choose to include this section, make sure to highlight interests that reflect qualities relevant to the role, such as teamwork, communication, or organisational skills.

    Build your receptionist CV today

    Let us help you create a standout receptionist CV that meets UK standards, all in just a few simple steps.

    Explore a range of proven CV examples, ready-to-use templates, and expert writing tips, then use our CV builder to create a personalised document tailored to you.

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