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Can you explain a technical problem to someone who has never heard of an IP address? That’s just as valuable as knowing how to fix it. Our guide helps you demonstrate both sides of IT support, including:
- IT help desk CV examples for different career stages
- How to write a strong help desk CV personal statement
- A professional help desk support CV template
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IT Help Desk Support CV Sample /Nigel Ruby/22b High Street, Maidstone, Kent/07788 111 222igel@ruby.net
Professional Summary
I have experience of supporting colleagues within a large organisation, both onsite and at remote locations, in person, by phone and email, and by remote desktop. I have a polite, friendly telephone manner and I am good at explaining complicated concepts in a way that users can understand. I am able to use my initiative to escalate issues when necessary, alerting the right person when I cannot solve a problem myself. I am familiar with Windows and Linux operating systems across desktops, laptops, tablets, and smartphones, as well as a range of software including Microsoft Office and Adobe Creative Suite. I keep up to date with the latest technologies, and I am a quick learner.
Core Qualifications
- City & Guilds IT Practitioners Certificate
- BSc in Computer Science
- Experienced in supporting Windows 7, Windows 10, Microsoft Office
- Full driving licence
Experience
IT assistant, Swan Products Ltd: 2014 – present
- Answering email and telephone enquiries
- Installing software and hardware
- Troubleshooting problems
- Running reports
Call centre operative, Swan Products Ltd: 2013 – 2014
- Answering telephone enquiries
- Providing information
- Keeping records
Education
- Six GCSEs including English and Mathematics, all at grades A – C
- A level Mathematics (B) and Physics (B)
- BSc in Computer Science, Ashford College
- City & Guilds IT Practitioners Certificate
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